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Help & FAQ's

Get quick answers to your questions.

These articles provide answers to some of our most frequently asked questions.

Getting Started

After a candidate has taken the profile, how do I view the reports?

How do I change my login information, password or email address?

How do I change my password?

How will I know the number of profiles I have left from my last order?

What if My Candidate Did Not Get the Automated Email With Instructions?

Definitions

How Can You Use the Accuracy/Validity Index in Your Selection Process?

Please provide a brief description of each of the "Basic 8" scales.

What do the colors mean on the CPQ charts?

Frequently Asked Questions

Are profiles for sales management positions available?

Do you recommend giving profiles to existing salespeople?

Does the CPQ provide medical, psychiatric, psychological health assessments?

How Do I Reuse a Profile Code That Didn't Get Used?

How do I send instructions to the candidate on how to take the profile?

How do I sort the information on the “View Candidates” page?

How is time management affected by these personality scales?

How many CPQ assessments have been administered over what time frame?

How will I know when the candidate has taken the profile?

Please explain how the Compatibility Chart works in relationship to the different positions given.

Which CPQ scales relate to closing abilities?

Why can I only see those candidates who have taken the profile during the last seven days?

Your candidate has taken the CPQ and the results have been invalidated?

Pricing

What if I want to purchase more than 100 CPQ Profiles? How are these priced?

Training

What kind of training is available for recruiting and coaching?

 
The cost of turning over one salesperson is as high as $200,000 in some companies.